# Clinic Policies

These policies summarize appointments at Kimura Massage Therapy & Rehab in Brampton.

## Consent and privacy

Treatment begins only after informed consent. Clients choose the treatment areas and pressure, may ask questions, may request changes, and may stop treatment at any time. Only the area being treated is uncovered; professional draping is used. A client may remain clothed or decline any technique.

## Cancellation

At least 24 hours' notice is requested for cancellation or rescheduling. Late cancellations and missed appointments may be charged 50% of the appointment fee. Exceptions may be considered for emergencies.

## Payment and insurance

Payment is due at the appointment unless an approved direct-billing claim covers the eligible amount. Direct billing depends on the individual plan, remaining coverage, and insurer approval. The client is responsible for any unpaid balance. An RMT receipt is provided.

Accepted payment methods are cash, debit, credit card, e-transfer, Apple Pay, and Google Pay. RMT prices are listed before HST.

## Clinical records and hygiene

Health information and treatment records are handled according to applicable Ontario privacy and professional requirements. Linens are changed between clients and treatment surfaces are cleaned between appointments.

Full page: https://kimuramassage.com/policies.html